Terms of use
Last updated: 1 November 2026
These terms apply to EpiFive Mail Merge for Outlook (the "add-in") and its website, made by EpiFive ("we"). By installing or using the add-in you agree to them.
1. What you get
The add-in lets you send personalised emails from your own Microsoft mailbox. The Free plan includes 50 emails per day. The Pro plan raises this to up to 1500 emails per day, always within the limits Microsoft sets for your mailbox.
2. Acceptable use and anti-spam
You are the sender of every email. You agree to:
- email only people who gave you their address or have an existing relationship with you, and who would expect to hear from you;
- not use bought, rented, scraped or harvested lists;
- honour every unsubscribe or "stop" request promptly;
- use honest subject lines and identify yourself as the sender;
- follow the laws that apply to you and your recipients, such as India's Information Technology Act 2000 and Digital Personal Data Protection Act 2023, the US CAN-SPAM Act, Canada's CASL and the EU/UK GDPR and ePrivacy rules;
- follow the Microsoft Services Agreement or your organisation's Microsoft 365 terms, including their sending limits.
Do not use the add-in for phishing, malware, harassment, or illegal content. Microsoft may limit or block mailboxes that send unwanted mail; that is outside our control.
3. Subscriptions and payment
- Pro is a subscription billed in advance through Razorpay, at the price shown when you subscribe. It renews automatically until cancelled.
- You can cancel at any time. Pro stays active until the end of the period you have paid for; after that your account returns to the Free plan.
- Payments already made are not refunded for partly used periods, except where the law requires it. If you were charged by mistake, contact us within 14 days.
- If we change the price, we will tell you before your next renewal, and you can cancel before it applies.
4. Your data
Our privacy policy explains what we handle. In short: your lists and emails stay in your mailbox; we only receive a hashed email address for the licence check.
5. Availability and changes
We work to keep the add-in running, but it depends on Microsoft 365, Microsoft Graph, Cloudflare and Razorpay, and may sometimes be unavailable. We may improve or change features. If a change removes something you pay for, we will tell you, and you may cancel.
6. No warranty
The add-in is provided "as is". We do not promise that every email will be delivered, will reach the inbox, or will not be marked as spam, because delivery is decided by Microsoft and by the recipients' mail providers. Always send a test first.
7. Limitation of liability
To the extent the law allows, we are not liable for indirect or consequential losses, lost profits, or emails sent, not sent or delayed. Our total liability is limited to the amount you paid us in the 12 months before the claim.
8. Suspension
We may suspend Pro access if the add-in is used to break these terms, for example to send spam. We will tell you why where we can.
9. Trademarks
Microsoft, Outlook, Excel, OneDrive and SharePoint are trademarks of the Microsoft group of companies. EpiFive is not affiliated with or endorsed by Microsoft.
10. Law
These terms are governed by the laws of India. Consumer protection rights you have in your own country are not affected.